I make complex digital ecosystems legible — for the teams building them and the people using them. My work spans enterprise UX, design systems governance, data visualization, facilitation, and research methodology.
I start by making the system legible: who is involved, what they are trying to do, where risk or friction concentrates, and what decisions the interface needs to support. Research gives the shape of the problem; prototypes and system models test the decisions before they become production commitments.
Map actors, workflows, constraints, edge cases, and success criteria before narrowing into screens.
Use interviews, usability studies, artifact audits, journey maps, and domain research to separate signal from assumption.
Turn tradeoffs into artifacts: flows, prototypes, principles, taxonomies, service blueprints, and reusable patterns.
Document the why, contribute to the system, and create governance so teams can apply the decision without me in the room.
See this in practice in Delta's research-driven ecosystem work, Calendly's design systems governance, Starchart's service blueprint and product model, and Intuit/Mailchimp's metadata and compliance-oriented asset systems.
Service design, data visualization, design systems, and full UX — built from scratch and in active use. A rare case where all four practice areas appear in one body of work.
Responsive web, account redesign, omnichannel design system, COVID-era kiosk library. Four chapters. One of the most sustained agency-client digital partnerships in travel.
Six-session inclusive design practice program. The "interface" was a room. The "product" was a changed way of working.
No dedicated PM. High turnover. A product growing faster than documentation could follow. The most instructive work in this portfolio.
↗Expressive storytelling, data visualization, cross-agency collaboration. Shipped during the first pandemic holiday season.
↗Governed the enterprise DAM platform and compliance infrastructure for Intuit's Mailchimp marketing org, expanding into Quickbooks and Credit Karma workstreams.
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